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Error: Failed to update record in NetSuite

Fusebill Russ
  • Updated

Issue

Error connecting the customer to NetSuite: Failed to update record in NetSuite.

 UNIQUE_CUST_ID_REQD - A customer record with this ID already exists. You must enter a unique customer ID for each record you create.

 

Solution

To correct this record, click back and enter a new customer ID in the customer field. Then click submit. 

  1. Find the customer in Netsuite.
  2. Remove the Fusebill ID from the Customer ID.
  3. Relink the customer.

Note: This can take a few hours for the customer information to be relinked to Netsuite