Gateways allow for the collection of payments through electronic means by way of credit card or bank transactions.
To access the gateway configurations page:
- Click Settings > Collections > Gateways. From this page, you can add or remove Gateways from Stax Bill.
- Click the appropriate credit card or bank transaction gateway.
See the side panel for specific gateway configuration requirements.
If you have multiple Gateways, please see the Configuring Routing Via Multiple Gateways section for additional information.
Notes on ACH Gateways
Stax Bill's integrations with ACH gateways (EFT in Canada) always assumes that a successful transaction result from the gateway means the payment has been received. Stax Bill marks the invoice as "Paid," even though the transaction hasn't cleared through the banks.
Note the process to completely clear can take five or more business days, depending on the institution.
The Stax Bill system will continue to monitor these successful payments until they clear the ACH gateway. Any payments that are rejected will automatically be set to NSF payments. If a transaction is returned as "NSF" (non-sufficient funds), you should update the record in Stax Bill to indicate this. The best practice is to process a cash refund against the invoice to reverse the effect of the "successful" transaction, Do not reverse the charges first. You can attempt to collect the funds again or write off the transaction if you determine that the funds are uncollectable.
See Managing NSF Transactions on ACH Payments for more information.