A warning status under customers identifies that some invoices that are past due exist on the customer. It can be found in 2 places:
The Accounting Status, or Standing value, is set to Poor Standing once an invoice moves from Due to Overdue. Typically, once the overdue invoice is paid in full, the Accounting Status is set back to Good.
Customers in Poor Standing may enter the Dunning schedule, depending on various settings, and they will also be tracked in the AR Aging function and report.
Accounting Status is shown on a tile on the Customer grid, under the Customer Name and Stax Bill ID. It is also shown on the Customer Overview, in the Accounting section.
Below is a list of all possible types of payment status and what they mean:
- Good - The customer has no overdue invoices.
- Poor Standing - The customer has at least one overdue invoice with an outstanding balance. Brackets ( ) may appear after "Poor Standing" to indicate the days until the customer is automatically suspended.
- Collection - Customer is also in Poor Standing and manually flagged as In Collection. This option can be set for customers in Poor Standing on the Customer Overview page, using the button at the bottom left.