The Digital River integration is a robust system, and once set up with the proper configurations should be a set it and forget operation. Stax Bill has a section to review and debug any issues if troubleshooting is required.
In addition, Digital River's dashboard provides views of Events and API logs. You can review checkout and order information logs to troubleshoot any issues. Stax Bill recommends that any changes in tax or ECCN codes and the country of origin be made on the Stax Bill interface.
To access the Stax Bill Digital River troubleshooting logs, complete the following:
- From Stax Bill, navigate to Setting >Integrations >Digital River.
- On the Digital River integrations page, click the Event Log tab.
- On the Event Log page, you can refine your search by date or entity ID and click Search.
- Click Details to review the message.