The following are some of the error messages that may be encountered when a payment is attempted. If you require additional assistance, please contact support. Include all pertinent information, including your Merchant ID, and the error you are receiving.
|
Error Message |
Description |
|
This transaction has been declined. DECLINE Do Not Honor |
Hard Decline from the issuing bank. Could be for insufficient funds, met daily limit, etc. |
| The street address and postal code do not match. | The issuing bank is reporting that the street address and postal code entered do not match. |
| CVV does not match. | The issuing bank is reporting that the CVV that was entered does not match. |
| The credit card number is invalid. | The credit card number that was entered is not a valid card number - please confirm the number with the cardholder. |
| Max attempts exceeded. | A previous charge was recently successful. Please review and if necessary, you can try again in five minutes. Please wait 5 minutes before processing a transaction on the same card for the same amount. |
| Insufficient Funds | The issuing bank is reporting that the card does not have enough funds to cover the transaction. |
| Unable to process the transaction because the payment method has been redacted. | A payment method is no longer associated with the transaction - please enter a new payment method. |
| The credit card has expired. | The credit card has expired - please enter a new payment method. |
| The transaction has been declined because of an AVS mismatch. | The address provided does not match the billing address of the cardholder. The issuing bank is reporting a mismatch with the address that was entered. Please enter the correct address. |
| HOLD-CALL |
Merchant to keep the card. There is a problem with the card. Call the number on the back of the card to determine the issue. |
| Invalid CC Number | The credit card number that was entered is not a valid card number - please confirm the number with the cardholder. |
| CARD NO. ERROR |
The credit card number that was entered is not a valid card number - please confirm the number with the cardholder. |
|
MANDATORY FIELD MISSING: billing_address.first_name |
Please enter a first and last name as it appears on the card. |
| User authentication failed due to invalid authentication values. |
The codes for the gateway no longer match the codes in the interface - please contact support. |
| DAILY TRANSACTION LIMIT EXCEEDED | The daily ACH transaction limit has been met for the account. |
| INVALID CVV DATA |
The CVV that was entered does not match, please enter the correct CVV information. |
| TYPE NOT ALLOWED | This type of transaction is not allowed - please contact support. |
| Gateway Unreachable |
The gateway is experiencing connection issues - please try again later. |
| The transaction cannot be found. | The transaction cannot be found. |
| ACH transactions are not accepted by this merchant. |
The account has not been set up for ACH transactions. |
| An error occurred during processing. Please try again. | The platform lost connection to the gateway. |
| Lost/Stolen |
The card has been reported as lost or stolen. |
| Expiry Date is invalid | The expiration date is invalid. |
| Card is expired. |
The card has expired. |
| DECLINED DUE TO CCV2 |
CVV mismatch. |
|
Unable to communicate with the payment system. |
Communication error with the interface. |
| Pickup |
Card reported lost or stolen. |
| TERM ID ERROR | TSYS/Vital configuration is incorrect. |
| Transaction total exceeds the transaction limit for this account. Please contact us if you would like to increase this. |
The transaction that is trying to process is over the approved limit for your account. Please reach out to Stax support for assistance. |
| The VITAL identification numbers are incorrect. Call Merchant Service Provider. | Configuration with TSYS/Vital is no longer valid. |
| Using a live Authorize.net account in Test Mode is not permitted. |
The gateway is in test mode - the account needs to be in live mode to process a transaction. |
| User authentication failed. The account or API user is inactive. | The codes for the gateway no longer match the codes in the interface - please contact support. |
| The payment gateway is currently unavailable. |
The gateway is having connection issues. |
| NO ACCOUNT | The account number is invalid. |
| AUTH UNAVAIL |
There is no authorization available for this transaction. |