Email history provides details about any email notifications sent to a customer.
- On the Customer section of the Customer Overview page, click Email Log at the bottom of the section.
- On the Email Log page, you can review the list of emails.
- Clicking an email Subject opens additional details.
- To resend historical email notifications, click Resend Email. You can send it to an alternate email address if required.
Delivery Result Descriptions
| Value | Definitions | Stax Bill Recommendations |
| Bounced | A message that can or will not be delivered. An outdated email address can cause this. | Bounces are frequently caused by outdated or incorrectly entered email addresses. Contact the customer to confirm their email address. |
| Deferred | The email cannot be delivered. The system will continue to attempt to deliver for the next 72 hours. | Check back up to 72 hours to look for an update. |
| Delivered | The message has been sent to the recipient. | No action is required. If the message does not change to open, it may have entered the customer's spam folder. |
| Dropped | The email will not be sent and will be removed. | This is likely caused because the destination email address has unsubscribed previously. Check the email audit log for a specific reason. Contact the customer to get an alternate email address. |
| Open | The message has been viewed with images by the recipient. | No action is required. |
| Pending | The message has not been sent yet but is in the process or queue. | No action is required. However, the pending state should progress within a short period. Check your network or email settings if the status does not change within 72 hours. |
| Processed | The message has been received by the mail server to be processed. | No action is required. |