Email History provides details about any Email Notifications sent to a customer.
- On the Customer section of the Customer Overview page, click Email Log at the bottom of the section.
- On the Email Log page, you can review the list of emails.
- Clicking an email Subject opens additional details.
- To resend historical email notifications, click Resend Email. You can send it to an alternate email address if required.
Delivery Result Descriptions
|Value||Definitions||Stax Bill Recommendations|
|Bounced||A message that can or will not be delivered. This can be caused by an outdated email address.||Bounces are frequently caused by outdated or incorrectly entered email addresses. Contact the customer to get confirm their email address.|
|Deferred||The email cannot be delivered. The system will continue to attempt to deliver for the next 72 hours.||Check back up to 72 hours to look for an update.|
|Delivered||The message has been sent to the recipient.||No action is required. If the message does not change to open, it may have entered the customer's spam folder.|
|Dropped||The email will not be sent and will be removed.||Likely caused because the destination email address has unsubscribed previously. Check the email audit log for a specific reason. Contact the customer to get an alternate email address.|
|Open||The message has been viewed with images by the recipient.||No action is required.|
|Processed||The message has been received by the mail server to be processed.||No action is required.|