Writing off an invoice means removing the balance owing, resulting in no further payment collection being attempted.
This can be used when a customer is suspected of being unable to pay or has been unable to be contacted. The write-off is then debited in the bad debt ledger and credited from the Accounts Receivable ledger.
Warning: Write-offs can not be undone and is a permanent decision.
To write off an invoice, complete the following:
- From the Customer Overview page, under the Invoice section, click Current.
- On the invoice line you wish to write off, click Details.
- On the invoice, click Write Off.
- On the Write Off page, you can alter the value and provide a message or reason for the write-off. Click Write Off. A warning message will appear. Click Ok to acknowledge.
- The write-off value is recorded and displayed.
