Skip to main content
Stax Bill Support Help Center home page
Submit a request
Sign in
  1. Stax Bill Support
  2. Stax Bill FAQs
  3. Billing

Billing

  • What does auto collect do? How does Automatic collection work in Stax Bill?
  • How do I void an invoice?
  • Why hasn't my posted invoice collected from the customer yet?
  • Error "Cannot process collection, no card data present; card was initially stored in an external vault"
  • Can I change what time billing is run in Stax Bill?
  • Why did the taxes appear to be off by a few cents on an invoice?
  • Why did my subscription charges generate as ready instead of auto-posting?
  • Can I reverse or undo a reversed charge on an invoice or reverse a voided invoice?
  • How do I override the PO number that automatically appears on invoices?
  • How do I export a detailed list of posted invoices?
  • Why is my customer's billing delayed?
  • Why are my draft subscription products not showing on my draft invoice?
  • I have a draft invoice with a charge that was prorated, is it too late to charge the full amount?
  • Can I turn off proration at the subscription Level for single customer?
  • How do I renew an annual subscription at a higher amount?
  • How Do I Reverse a Charge?
  • What is the life-cycle of a subscription?
Stax Bill Support
STAX BILL
Why Stax Bill
Recurring Billing
Subscription Management
Recurring Revenue
Payments
Analytics
Dunning Management
RESOURCES
Developer Center
Resource Center
Status
Security
Contact Us
COMPANY
About
Blog
Privacy
Terms
888-519-1425 >
613-656-0002 >