General
- Country Code API List
- Can I transfer a subscription between customers?
- If I change my bank information for collections with my gateway, do I need to change anything with Stax Bill?
- How do I get around Excel interpreting numbers (cutting off leading 0's, using scientific notation, reading dates)?
- Why didn't a recently unsuspended customer get billed?
- How do I how to turn on/off detail vs summary invoices?
Catalog
- How do I add a product that can be used for purchases?
- When I change plan product pricing in the catalog, does it affect current subscribers?
- Why won't Stax Bill allow me to add a frequency to a Plan? / How do I reactivate a retired Plan frequency?
- I have added new products to my plan but I can’t seem to add them to my existing subscribers?
- When a plan is retired from the catalog, are customers who are currently subscribed to that plan affected?
- Can I change a plan or product's code after they have been set?
Subscriptions
- How do I turn off auto-post for a customer?
- How do I apply a discount to a customer?
- Why didn't my subscription product prorate?
- How to add a discount to a subscription product
- How do I set a subscription to stop billing in the future?
- How do I model a free trial in Stax bill?
Billing
- What does auto collect do? How does Automatic collection work in Stax Bill?
- How do I void an invoice?
- Why hasn't my posted invoice collected from the customer yet?
- Error "Cannot process collection, no card data present; card was initially stored in an external vault"
- Can I change what time billing is run in Stax Bill?
- Why did the taxes appear to be off by a few cents on an invoice?
Payments
- How do I resolve an unknown payment?
- Does Stax Bill try a void transaction when refunding a payment?
- Can AVS for credit cards be disabled within Stax Bill?
- What is a payment method validation?
- Why does the system continue to automatically collect for charges that I have refunded to my customer?
- Failed Payment, Validation, or Refund error message [Reason for Failure: ...]