Payments
- How do I resolve an unknown payment?
- Does Stax Bill try a void transaction when refunding a payment?
- Can AVS for credit cards be disabled within Stax Bill?
- What is a payment method validation?
- Why does the system continue to automatically collect for charges that I have refunded to my customer?
- Failed Payment, Validation, or Refund error message [Reason for Failure: ...]
- Why did my ACH refund fail with a message suggesting the transaction is under review?
- How do I view a customer's Payment Method information?
- How do I fix a payment or credit that I misapplied or was automatically applied to an invoice?
- What is the correct process for completing a refund in Stax Bill?
- How do I handle a chargeback in Stax Bill?
- How do I record a payment that took place outside the Stax Bill platform?
- Can I collect payment on a cancelled customer?
- How do I issue a manual refund in Stax Bill Payments when I cannot do one within Stax Bill?
- Why was my partial refund issued as a full refund?
- Is it possible to store multiple payment methods for a single customer in Stax Bill?
- How do I collect more than what is due?
- How do I collect in advance of an invoice?
- Why did my refund fail?
- How do I prevent Stax Bill automatically collecting from a customer?
- I made a mistake and refunded a Credit Card or ACH payment as Cash/Check/Direct Deposit, What do I do?
- What does the "Unknown" status of a payment mean?
- How do I Export Payment Method Information?
- How do I mark a paid payment unpaid?
- How do I see customer refunds?
- How do I manually remove a payment method for a customer?