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Release Notes May 20, 2025 [1.276 + 1.277]

Corey Syrnyk
  • Updated

This is a one-two release (well, a six-seven release, to be honest!). This release includes a new feature along with numerous enhancements. Here are some highlights from the 276-7 release!

 

Feature Highlight

 

Dispute Management 

Disputes in payment processing can arise for various reasons, including unauthorized transactions, billing errors, or dissatisfaction with a product or service. Recognizing the common causes of disputes is the first step in developing a robust management strategy. Being notified promptly can help to contest a dispute effectively.

The new dispute management feature allows you to be notified when a transaction has been disputed so that you can react with appropriate documentation supporting the charge.  

disputes.png

 Clicking the details button opens the payment details. Click the Dispute ID to open the dispute in Stax with additional details and the ability to upload evidence to counter the dispute.

disputes2.png

 

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Enhancements

Credit Card Vault Identification

When a card is stored, you can see which vault it is in. This allows for easier migration from different providers and insight into where the payment token has been recorded. 

Scheduled Migration Creation Audit Log

Migrations are now recorded in the audit log. Audit logs help to understand when and who did something in Stax Bill. When a migration occurs, it is recorded so that any disputes can be reviewed and resolved using the audit log.

 

Bugs

  • Manual Credit multiple invoice allocation is not being set properly in NetSuite.
  • Customers with negative Net MRR.
  • The error message would be incorrect when adding a credit with a reference greater than the limit (255).
  • The line item on the invoice was expected to prorate, but did not.
  • Projected Invoices are not generated after Subscription Import.
  • Customer Export download count and incorrect filtering for Stax Bill ID.
  • Bulk Subscription Import can create incorrect Billing Periods for Weekly Frequencies.
  • The prorate error message on the draft invoice is not displaying.
  • Tiered-priced items will not show extra decimal places on the invoice.
  • Error saving draft charges when discount exceeds two decimal spots.
  • Error configuring QBO Gateway.
  • Searching the payment grid by Stax Bill ID does not show failed payments in DW count or DW export.
  • Links in SSP and Admin sometimes point to the deleted knowledge base.
  • The invoice template toggle to show or hide the subtotal on the child details section is not working.
  • Payment failure on the Offerings page takes you to the successful URL.
  • The billing portal setup link should not log a login event unless I follow through and provide my credentials. 
  • Cannot cancel subscriptions in SSP with the Subscription Will Expire setting.
  • The billing statement console logs an empty row.
  • The starting file for the Subscription Product Include Job is blank. 
  • "Pay Now" Screen in SSP selects the shared payment method instead of the Customer's Default payment method.   

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